COVID-19 (novel coronavirus) Announcement

Your safety and well-being is our highest priority. We continue to outwork our commitment to keeping you and our team safe during these challenging times.

Below are more details on how the current Government's Traffic Light System translates to us and our services to you.

You as a patient do not require a Vaccine Pass to access healthcare services, including dental care. We will not be asking to witness a valid Vaccine Pass. What is vitally important is that you complete the pre-appointment patient triage questions prior to your arrival to the practice. These will be available on your appointment reminder TXT, email communication or by phone.

South Island is currently in Orange

Our practice continues to operates under strict COVID-19 guidelines.

For queries please contact us on 03 477 4829 or email, we will endeavour to return to you as soon as possible.

Is there anything different?

Yes, as Healthcare providers we are required to follow strict guidelines as released by the Ministry of Health and the Dental Council, and updated periodically to better reflect the current risk levels in New Zealand.

You are required to arrive wearing a face mask to your appointment, unless you are unable to wear a mask due to medical reasons.

We understand patients' may have different views on the use of mask, however, as a Dental Practice operating under the New Zealand Dental Council Code of Practices and Guidelines we are unable to open any exception to this requirement unless you are unable to wear a mask due to medical reasons.

Included also is the continual requirement to triage every patient before offering a appointment. You will receive a text message with our COVID-19 Triage questionnaire to be completed before arriving to your appointment.

I have an appointment, what should I do?

It is safe to attend your appointment.

2. Please communicate in advance if you are feeling unwell.

3. Complete our COVID-19 questionnaire when you get our text message the day before your appointment.

4. Arrive to your appointment wearing a face mask.

If possible, avoid rescheduling or cancelling your appointment during this time. We have already been extremely busy and will become even busier in the coming months due to recent lockdowns. Appointment times will be few and far in between, cancelling your future appointments may cause unnecessary delays, and we may not be able to accommodate you in our books any time soon.

What should I do if I have an emergency?

As always you can contact us by sending us either an email, a message via our website or by calling the practice at 03 477 4829.

We continue to encourage that you contact your regular dentist if you are not enrolled with us.

What is Dunedin Dental doing to ensure my safety during upcoming emergency appointments?

We will continue to screen all patients by phone prior to booking appointments.

We continue to require that all patients complete our online Covid-19 risk assessment triage questionnaire before arriving for their emergency appointment.

We continue to enforce that everyone are keeping with strict hand hygiene measures upon arrival.

We continue to ensure that our clinicians and team are well and asking them to stay at home if they are feeling unwell.

We have applied additional and more frequent cleaning measures across our common areas using medical grade disinfectant.

We are asking those in attendance to come unaccompanied if possible.

We continue to keep up-to-date with the latest advice from the Ministry of Health and the Dental Council and revising our response protocols with their most current recommendations.

Together we will keep New Zealand safe.

What can I do to keep safe during this time?

Wash your hands frequently

Regularly and thoroughly clean your hands with an alcohol-based rub or wash them with soap and water. Hand washing is never too much and can help kill viruses that may be on your hands from touching contaminated surfaces.  

Avoid touching eyes, nose and mouth

Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth.

Practice respiratory hygiene

Droplets spread viruses. Make sure you continue to follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.

Practice social distancing during essential outings

Maintain at least 2 metres (6.5 feet) distance between yourself and anyone who is coughing or sneezing.

What are the symptoms of COVID-19?

The World Health Organisation(WHO) and our Ministry of Health (MOH) have identified the common symptoms of COVID-19 as:
- High Temperature (at least 38C)
- Shortness of breath
- Dry cough
- Tiredness
- Some patients may also have aches and pain, nasal congestion, runny nose, sore throat and diarrhoea.

These symptoms do not necessarily mean you have COVID-19. They are also present in other much more common illnesses, such as cold, flu and in the case of shortness of breath, possible pneumonia, which would require immediate medical attention.

The current assessment from the World Health Organization suggests these symptoms would show up after 2-10 days of having COVID-19. 

If you have any of these symptoms and have recently been overseas or have had close contact with someone who has been suspected or confirmed to have COVID-19 cases; or who has recently traveled overseas, please call the Healthline immediately on 0800 358 5453 or your doctor for further instructions.